Terms of Service
Welcome to Wed&Done! These Terms of Service (“Terms”) govern your use of our services. By accessing or using our services, you agree to be bound by these Terms.
1. Agreement to Terms By using our services, you agree to comply with and be legally bound by the terms and conditions of this agreement. If you do not agree to these Terms, you have no right to obtain information from or otherwise continue using our services.
2. Services Provided Wed&Done will provide the following services unless specified otherwise:
- Utilization of the W&D Dashboard to determine your wedding style and vision.
- Booking and paying for the following vendors: entertainment, florals, catering/non-alcoholic beverages, photography, rentals, cake/desserts, and venue.
- Providing a wedding timeline for the day.
- A Pixie Planning team to oversee setup, execute the timeline, communicate with vendors, troubleshoot challenges, and attend the rehearsal.
3. Costs and Payment The total cost of the Wed&Done Wedding (excluding optional upgrades) will be divided into monthly payments. Specific details and upgrades will be provided during the planning process. A deposit is required at booking and is non-refundable. The remaining balance is due one month before the wedding date. Failure to make payments may result in suspension or termination of services and additional charges.
4. Vendor and Venue Specifics Vendor services include on-site time, entertainment coverage, detailed playlists, floral arrangements, catering services, photography, and cake cutting service. Specific venue details and additional costs, such as bartending and alcohol policies, will be outlined in the agreement.
5. Alcohol Policy Clients must book and pay for bartending services and alcohol directly with their venue, and all liquor must be served by an insured and licensed bartender.
6. Venuse Specific Details – Each venue offered by Wed&Done has specific details that must be agreed to by our clients. These Venue Specific Details are provided inside the Venue Ranker and are also copied into our client contracts.
8. Payment Schedule Upon booking, a non-refundable deposit is required. The remaining balance will be divided into monthly payments, with the final payment due one month prior to the wedding date.
9. Default Failure to make payments or breach of any material terms will result in default. Wed&Done may suspend or terminate services and recover costs, including legal fees, incurred in enforcing its rights.
10. Planning Pixie Replacement A “Planning Pixie”, or day of planner who will be present on the day of the client’s wedding, will be assigned three months prior to the wedding. In case of emergencies, an alternative may be provided. Liability is limited to the return of $1200 for day-of coordination if a replacement is not found.
11. Proper Liability Wed&Done is not liable for damage, loss, or theft of personal property or for services provided by other vendors. Liability is limited to the services defined in the contract.
12. Wedding Cancellation Planning costs are non-refundable, but in force majeure events, 50% of planning costs will be refunded. Wed&Done will also work with vendors for potential refunds. Wed&Done reserves the right to cancel the event and refund 100% of the client’s monies if deemed necessary.
13. Wedding Rescheduling In case of rescheduling, additional fees may apply, including a $1200 planning fee. Availability of venues and vendors is subject to change.
14. Satisfaction Guarantee Wed&Done will ensure the quality of vendor services. In case of vendor failure, appropriate refunds will be provided for the specific service not rendered.
15. Security The venue is responsible for providing security. Any security issues must be resolved directly with the venue. Wed&Done is not responsible for providing additional security.
16. Vendor Meals Clients are responsible for providing meals for vendors and Wed&Done staff on-site for more than 5 hours. The meal count will be provided when final guest counts are required.
17. House Rules All venue and vendor rules must be followed and respected.
18. Display Rights Wed&Done may use photographs and/or video footage taken at the event for advertising. Last names may be obscured upon request.
19. Mediation In case of disputes, the parties agree to first attempt mediation administered by the American Arbitration Association before resorting to other forms of dispute resolution.
20. Arbitration Any disputes arising out of or relating to this contract will be settled by arbitration administered by the American Arbitration Association.
21. Impossibility Either party may be excused from performance obligations in the event of a natural disaster, war, hazardous situation, or other occurrences outside their control.
22. Governing Law The laws of Arizona govern all matters arising out of or relating to this Agreement.